Why Ongoing Maintenance Matters
Once your security system is installed, it becomes the HOA’s responsibility to keep it running smoothly. But let’s face it — board members change, vendors change, and maintenance can easily get pushed aside.
That’s where HDSS steps in.
We ensure your community’s cameras, access control, and gate systems remain reliable, secure, and fully functional — no matter who installed them.
Who Can Enroll
How It Works
Our Maintenance Plan runs quietly in the background — monitoring your system, alerting our team the moment something goes wrong, and keeping your community protected without the board ever missing a beat.
1) Remote System Monitoring
We’ll install a secure monitoring device or set up automatic email alerts that notify our team if a component fails or goes offline.
2) Immediate Response
If an issue occurs, HDSS will notify your property manager or board contact right away.
We perform remote diagnostics at no cost, then send a discounted quote for parts or labor if a repair is needed.
3) Quarterly Preventative Visits
Every three months, our technicians visit your property to:
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Clean and inspect cameras and intercom lenses
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Check wiring, power supplies, and connections
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Test gates, access panels, and backup power
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Verify recordings and connectivity
What’s Included
✅ Video Retrieval – We’ll pull and provide video footage for board reviews or authorities as needed.
✅ Loaner Equipment – If a device needs repair, we’ll provide a temporary replacement to maintain full coverage.
✅ Discounted Labor & Parts – Enjoy preferred rates on all repairs, replacements, and upgrades.
✅ Firmware & Software Updates – Keeping your systems current and secure.
✅ Quarterly Maintenance Reports – Digital documentation after each visit showing what was serviced or cleaned.
✅ Priority Service – Maintenance clients receive front-of-the-line scheduling for emergencies.
✅ Optional Health Dashboard – Real-time visibility of your system’s uptime and status alerts.
Frequently asked questions
What systems are covered under the maintenance plan?
Our HOA Maintenance Plan covers three main systems:
Surveillance Cameras (CCTV and IP-based systems)
Video Intercom Systems (for gates, lobbies, and entrances)
Access Control Systems (key fobs, card readers, gates, and doors)
Why do we need a maintenance plan?
Regular maintenance ensures your HOA’s security systems run reliably and continuously. It helps:
Prevent downtime and equipment failure
Extend the lifespan of your systems
Keep firmware and software up to date
Maintain image/video quality and door access reliability
Reduce emergency repair costs
What services are included in the plan?
Our maintenance plan includes quarterly service visits that cover:
Camera Cleaning & Lens Adjustment
System Health Checks (video recording, storage, connectivity)
Firmware/Software Updates
Access Control Database Review (add/remove users, audit logs)
Video Intercom Testing (audio, video, and door release)
Priority Response for Service Calls
Discounted Labor or Replacement Parts
How often will our systems be inspected?
Your systems will be inspected quarterly (every 3 months) to ensure consistent performance and early detection of potential issues.
What happens if something breaks between maintenance visits?
If an issue arises between scheduled visits, priority service is provided to maintenance plan members.
We’ll schedule a technician as soon as possible—usually within 24–48 hours.
Are emergency repairs included?
Emergency service calls may be discounted under your maintenance plan, depending on the service level selected. Some plans include a set number of emergency visits per year.
Do you provide remote monitoring or support?
Yes, some plans include remote diagnostics and system health alerts. This allows us to detect and address certain issues before they cause downtime.
What is not included in the maintenance plan?
The maintenance plan does not cover:
Physical damage from vandalism, weather, or accidents
Replacement of out-of-warranty hardware
Network or internet outages
Major system upgrades (unless specified in your plan)
What’s the difference between the warranty and the maintenance plan?
The warranty is provided by the manufacturer and covers defective parts. All new installations also include a 1-year warranty on both parts and labor from our company. However, warranties do not cover maintenance or system upkeep.
The maintenance plan, on the other hand, is a proactive service designed to keep your system running properly.
For example, if a camera stops recording, you as a property manager or board member might not know until you try to pull footage. With our maintenance plan, these types of issues are identified and corrected before they become problems.
Many properties have multiple buildings where cameras are connected using wireless bridges and network switches to transmit video back to the recorder. These components can develop connectivity issues or require adjustment. Our maintenance plan includes checking these devices, ensuring they stay online, and realigning antennas when needed to maintain reliable system performance.
