Why Ongoing Maintenance Matters
Once your security system is installed, it becomes the HOA’s responsibility to keep it running smoothly. But let’s face it — board members change, vendors change, and maintenance can easily get pushed aside.
That’s where HDSS steps in.
We ensure your community’s cameras, access control, and gate systems remain reliable, secure, and fully functional — no matter who installed them.
Who Can Enroll
How It Works
Our Maintenance Plan runs quietly in the background — monitoring your system, alerting our team the moment something goes wrong, and keeping your community protected without the board ever missing a beat.
1) Remote System Monitoring
We’ll install a secure monitoring device or set up automatic email alerts that notify our team if a component fails or goes offline.
2) Immediate Response
If an issue occurs, HDSS will notify your property manager or board contact right away.
We perform remote diagnostics at no cost, then send a discounted quote for parts or labor if a repair is needed.
3) Quarterly Preventative Visits
Every three months, our technicians visit your property to:
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Clean and inspect cameras and intercom lenses
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Check wiring, power supplies, and connections
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Test gates, access panels, and backup power
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Verify recordings and connectivity
What’s Included
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Video Retrieval – We’ll pull and provide video footage for board reviews or authorities as needed.
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Loaner Equipment – If a device needs repair, we’ll provide a temporary replacement to maintain full coverage.
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Discounted Labor & Parts – Enjoy preferred rates on all repairs, replacements, and upgrades.
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Firmware & Software Updates – Keeping your systems current and secure.
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Quarterly Maintenance Reports – Digital documentation after each visit showing what was serviced or cleaned.
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Priority Service – Maintenance clients receive front-of-the-line scheduling for emergencies.
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Optional Health Dashboard – Real-time visibility of your system’s uptime and status alerts.
