Privacy Statement Regarding Customer and Online User Information
The Privacy Statement Regarding Customer and Online User Information applies to HDSS and its corporate affiliates, excluding those affiliates that have their own privacy and security statements. This privacy statement does not extend to the websites of our business partners or any other third parties, even if their websites are linked to ours. We encourage you to review the privacy statements of other parties you interact with.
This privacy statement oversees the personal information we collect from our customers and online from our website users (“you”), through HDSS products, services, software, websites, contacts, or our relationship with you.
For the purposes of this privacy statement, “corporate affiliates” refers to any entity or joint venture that is wholly or partially owned or controlled by HDSS. “Business partners” refers to any subcontractor, vendor, or other entity with whom we have an ongoing business relationship to provide products, services, or information. “Personal information” is information that identifies you, such as your name, telephone number, and email address.
Information we collect
Our website employs the technologies of third-party partners like NextRoll, Google, and Facebook to recognize your device and understand your site usage, enhancing our services to better align with your interests and recommending home security products you might find more relevant. Specifically, NextRoll gathers information on our site(s) to help us in:
Analyzing and measuring traffic and browsing activity;
Presenting advertisements for our products/services on third-party sites;
Evaluating the performance of our advertising campaigns.
We may share data, such as hashed emails or other online identifiers from our site, with NextRoll. This enables our partners to recognize you and deliver ads across different devices and browsers. For more details on NextRoll's technologies and cross-device capabilities, please refer to NextRoll’s Privacy Notice.
We may request personal information when you:
Use our website;
Seek quotes, services, support, or information;
Place orders for products or services;
Participate in surveys, sweepstakes, or promotions;
Subscribe to newsletters, promotional emails, or other materials;
Requested information may include your email, name, home address, and phone number. For purchases, credit card and billing information might be asked. We may also seek your Social Security number and other data for credit or financing requests. Job applicants might need to provide educational and employment experience. Additional demographic information like business/company details, age, gender, interests, and preferences may also be collected. Forms will indicate if the information is mandatory or voluntary.
We may gather details of your visits to our sites, such as viewed pages, clicked links and ads, entered search terms, and other actions linked to our services. Information from your browser, like your IP address, browser type and language, access times, and the URLs that referred you to and from our site, may also be collected.
To provide a more consistent, personalized experience, we might combine information from various sources and supplement it with data from other parties.
Some services may be co-branded with other companies. Registering or using such services means both we and the other company may receive information collected and use it as per each company's privacy policies and agreements with you.
Our partners, like NextRoll, may use non-cookie technologies not affected by browser cookie settings. As such, you can use the following third-party tools to decline the collection and use of information for interest-based advertising:
How we use personal information
HDSS uses your personal information to:
Provide services and support or complete transactions you request;
Communicate with you about product safety, transaction status (like order confirmations), information on products and services from HDSS and its affiliates, promotional offers, and surveys;
Personalize and enhance our products, services, website content and ads, and our communications and relationship with you;
Uphold our terms of sale, website terms, and any separate contracts with you;
Prevent fraud and other illegal activities;
Maintain the security and integrity of our website, business, products, or services; or
Other purposes as disclosed to you when we collect your information.
Your personal information may be stored and processed in the United States or other countries where HDSS or its affiliates, subsidiaries, or agents have facilities. By using HDSS products and services, including our website, you agree to the transfer of information outside of your country.
Disclosing personal information
We may share your personal information with our corporate affiliates to fulfill transactions you request or to better respond to your needs. Your personal information may also be disclosed in relation to legal actions, such as law enforcement and fraud prevention, as required by law or regulation, or if HDSS deems it necessary to protect itself, its customers, or the public. Furthermore, we may share your information with business partners who assist HDSS in processing your transactions or in customizing, analyzing, and improving our communications and relationship with you, but only with those who are equally committed to your privacy. Apart from these instances, we will not disclose your personal information to third parties for their marketing purposes without your consent.
How you can access that information
HDSS is committed to maintaining the accuracy of your personal information. To view or edit your personal data, please contact HDSS at 866-951-0209. When calling, identify yourself as a prospective, past, or current HDSS customer to update your customer account or marketing lead information. You may also write us at
P.O. Box 26442
Tamarac, FL 33320
How we secure your information
HDSS is dedicated to safeguarding the security of your personal information. We employ various security measures and procedures to prevent unauthorized access, use, or disclosure of your personal data, including encryption, passwords, and physical security. However, while we make every effort to protect your personal information, HDSS cannot guarantee that your private communications or personal data will always remain private when transmitted to us, and such transmission is at your own risk.
If your account is protected by a password, maintaining its confidentiality is your responsibility. Avoid sharing your password with anyone. If you use a shared computer, always log out before leaving a website or service to prevent unauthorized access to your information.
HDSS commits to not requiring you to send your Social Security Number (SSN) over the Internet, unless the connection is secure or the SSN is encrypted. We also won't ask you to provide your SSN to access our website without requiring additional authentication.
Collection and use of children’s personal information
HDSS values the privacy of children. We do not intentionally collect personal information from children under the age of 13 through our websites.
If you are under 18, please refrain from providing any personal information on our websites without the explicit consent and involvement of a parent or guardian.
HDSS websites use both HDSS and third-party cookies to facilitate your sign-in to our services and to personalize your online experience. A cookie is a small text file that asks for permission to be placed on your computer's hard drive. Once you agree, your browser stores the text in a file.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Declining cookies may prevent you from signing in or using other interactive features of HDSS websites and services that rely on cookies.
How we use web beacons
HDSS or third parties with whom we contract or subcontract may employ web beacons on our website, in our emails, in our advertisements on other websites, or in our advertisements within others' emails. Likewise, third parties whose content or advertisements appear on hdsssecurity.com, or whose emails hdsssecurity.com sends to our users, might also use web beacons in their ads or emails. This is done to measure the effectiveness of their content, advertisements, or emails.