Our HOA Maintenance Plan covers three main systems:

• Surveillance Cameras (CCTV and IP-based systems)

• Video Intercom Systems (for gates, lobbies, and entrances)

• Access Control Systems (key fobs, card readers, gates, and doors)

Regular maintenance ensures your HOA’s security systems run reliably and continuously. It helps:

• Prevent downtime and equipment failure

• Extend the lifespan of your systems

• Keep firmware and software up to date

• Maintain image/video quality and door access reliability

• Reduce emergency repair costs

Our maintenance plan includes quarterly service visits that cover:

• Camera Cleaning & Lens Adjustment

• System Health Checks (video recording, storage, connectivity)

• Firmware/Software Updates

• Access Control Database Review (add/remove users, audit logs)

• Video Intercom Testing (audio, video, and door release)

• Priority Response for Service Calls

• Discounted Labor or Replacement Parts

Your systems will be inspected quarterly (every 3 months) to ensure consistent performance and early detection of potential issues.

If an issue arises between scheduled visits, priority service is provided to maintenance plan members.

We’ll schedule a technician as soon as possible—usually within 24–48 hours.

Emergency service calls may be discounted under your maintenance plan, depending on the service level selected. Some plans include a set number of emergency visits per year.

Yes, some plans include remote diagnostics and system health alerts. This allows us to detect and address certain issues before they cause downtime.

The maintenance plan does not cover:

• Physical damage from vandalism, weather, or accidents

• Replacement of out-of-warranty hardware

• Network or internet outages

• Major system upgrades (unless specified in your plan)

The warranty is provided by the manufacturer and covers defective parts. All new installations also include a 1-year warranty on both parts and labor from our company. However, warranties do not cover maintenance or system upkeep.

The maintenance plan, on the other hand, is a proactive service designed to keep your system running properly.

For example, if a camera stops recording, you as a property manager or board member might not know until you try to pull footage. With our maintenance plan, these types of issues are identified and corrected before they become problems.

Many properties have multiple buildings where cameras are connected using wireless bridges and network switches to transmit video back to the recorder. These components can develop connectivity issues or require adjustment. Our maintenance plan includes checking these devices, ensuring they stay online, and realigning antennas when needed to maintain reliable system performance.