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customer service rep

We strive to make every day smarter and safer for our customers and community. If you’ve got questions, we’ve got answers.

Customer Support

Service Request

Text Us

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9:00am - 5pm Mon - Fri

HDSS Support Center

To place your alarm system on test please call 1-877-206-9141.

Place Your Alarm on Test

For assistance with your system, please contact us at 1-866-951-0209 from Monday to Friday, between 9 AM and 5 PM. For support outside these hours, please call 1-877-206-9141.

Report a problem

To learn more about your system, please visit our information center. There, you will find useful tips and guidance on how to effectively use your system.

Information Center

To update your account, please call us at 1-866-951-0209, available Monday through Friday from 9 AM to 5 PM. It's important to note that you must be the account holder or authorized personnel linked to the account. Additionally, you will need to provide the verbal password for us to assist with your account inquiries.

Update Account

Security Alarm Support

Check out our information center for support

Having issues with your equipment?

Customer Testimonials on HDSS Experience

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