Protect Your Home. Protect Your Investment.

The membership provides ongoing support, reduced service costs, priority scheduling, and long-term system protection beyond your initial installation warranty. Coverage and benefits vary by plan.

Service trip costs depend on your selected plan and the type of issue. All members receive reduced rates compared to non-members, and some plans include on-site visits at no additional charge. Details are shown when you select a plan.

Yes. All membership plans include unlimited remote troubleshooting for common issues such as cameras offline, mobile app access, playback problems, and system diagnostics.

If an issue falls outside of warranty coverage—such as accidental damage or electrical events—members still receive discounted parts and labor. The exact discount depends on the plan selected.

No. Plans include a defined number of on-site visits per year to keep service fair and predictable. Additional visits are available at discounted member rates.

If the failure is due to a manufacturer defect and falls within coverage, the affected equipment is repaired or replaced according to your plan. If the issue is not covered, member discounts still apply.

Surge-related protection is available on select plans and applies only when surge protection equipment is installed. Coverage limitations and exclusions apply and are outlined when selecting a plan.

No. Membership plans cover the entire CCTV system installed at the residence, regardless of the number of cameras.

Yes. Many customers choose to enroll at installation to lock in pricing, receive priority service, and ensure there is no gap in coverage after the first year.

The membership is designed for long-term protection and peace of mind. Even if you never need an on-site visit, members benefit from priority support and reduced repair costs.

No. The membership is a service and support program. It does not replace homeowners insurance or provide blanket coverage for all types of damage.

Yes. Memberships may be canceled in accordance with the plan’s minimum commitment and cancellation terms.

Start with the level of protection you’re comfortable with. You’ll be able to compare benefits and see exactly what’s included when selecting a plan.

Members can contact our support team by phone or email. Priority response is provided based on your membership level.