HDSS Terms of Service – Existing Alarm System Activation

This Terms of Service (“Agreement”) outlines the conditions and responsibilities for customers requesting activation of an existing alarm system (“System”) by HDSS, whether performed remotely or on-site.

1. Scope of Service
HDSS agrees to activate and monitor a customer’s existing alarm system. Activation may be performed either:

• Remotely, via phone or internet, without a physical site visit; or

• On-site, with a technician dispatched to the premises.

2. Customer Responsibilities – Remote Activation
For remote activations, the customer assumes full responsibility for ensuring that all alarm system components are:

• Properly installed and fully operational;

• Free from damage or malfunction;

• Equipped with functional and adequately charged batteries.

HDSS will activate monitoring based solely on the information provided and the system's reported status at the time of activation. HDSS does not perform any testing, inspection, or verification of device functionality during remote activation. Monitoring will begin upon activation, but HDSS assumes no liability for devices that fail to report, are non-functional, or have battery or signal issues. Any devices that are not functioning properly are the customer’s sole responsibility to repair, replace, or remove.

3. Customer Responsibilities – On-Site Activation
When HDSS performs an on-site activation, we will test and verify the communication and functionality of all accessible alarm devices and sensors at the time of service. However, the customer acknowledges and agrees that:

• Some devices may not immediately report issues or status anomalies until up to 24 hours after activation.

• HDSS is not responsible for any device that fails or becomes unresponsive after initial testing.

If any sensor or device is found to be defective or unreliable at any time during or after activation, the customer will be responsible for the cost of replacement equipment and associated labor fees. Replacement parts, including but not limited to sensors, batteries, or transmitters, must be paid for by the customer.

4. System Ownership and Limitations
The customer acknowledges that HDSS is not the original installer or manufacturer of the existing alarm system. As such:

• HDSS assumes no responsibility or liability for the performance, integrity, or compatibility of pre-existing equipment.

• Any component failures, incompatibilities, or system limitations inherent in the customer’s existing setup are outside of HDSS’s responsibility.

5. Battery Replacement

For both remote and on-site activations, HDSS will replace batteries only when the system actively reports a low battery condition during the activation process. Future battery maintenance is the responsibility of the customer.

6. Monitoring Limitations
Monitoring services provided by HDSS are contingent upon the proper operation of the customer’s alarm system. HDSS will only monitor what the system communicates to our monitoring station. If a device fails to report due to power, signal, battery, or hardware issues, HDSS cannot be held responsible for missed signals or non-responses.

7. No Warranty on Existing Equipment
HDSS does not warrant, guarantee, or certify the functionality or longevity of any existing equipment or components. This includes any wiring, control panels, keypads, sensors, sirens, or other devices not supplied by HDSS.

8. Acceptance of Terms
By requesting activation of an existing alarm system, the customer agrees to the terms outlined in this Agreement and understands their responsibilities with respect to the system's functionality, maintenance, and performance post-activation.