1. Parties

This legally binding Agreement ("Agreement") is hereby entered into by and between HDSS (referred to as "HDSS" or "Service Provider") and the property owner or business operator identified above (referred to as the "Customer").

2. Deposit and Payment Terms for Installation Services

To secure the installation services, a deposit  is required prior to the commencement of any work. This deposit ensures that your installation is scheduled and materials are procured.

A credit card or ACH on file is required to schedule your installation. The final balance must be paid upon completion of the work. Accepted payment methods include cash, debit/credit card, check, Zelle, Venmo, and CashApp.

A 3% surcharge applies to all credit card transactions. To avoid this fee, customers can pay via ACH or check. If using Zelle, Venmo, or CashApp, a credit card must still be on file and will only be charged if payment is not made via the specified method upon installation completion.

Checks & Bank Transfers

All checks received will be processed electronically, and funds will be debited from the customer’s account. The customer’s checking or savings account information will be securely saved for the purpose of processing both the initial deposit and the final payment. Unless the customer notifies HDSS in writing prior to the final payment, HDSS will assume that the final payment will be debited electronically using the saved account information. Should the customer prefer to issue a separate check for the final payment, such notice must be provided to HDSS at least three (3) business days prior to the due date of the final payment.

If a wire transfer is used for payment, a $30 wire transfer fee will be added to the final invoice.

A $50 Non-Sufficient Funds (NSF) fee will be charged for any returned payment attempts. The customer agrees not to dispute HDSS billing with their bank, provided the transaction corresponds to the terms of this agreement.

3. For installations extending beyond one day, progress payments will be due according to the following schedule:

a. An additional 25% of the total project cost will be invoiced and due when the project is 50% complete.

b. The remaining 25% of the total project cost will be due upon completion of the installation, subject to final inspection and customer approval.

Failure to remit payments as scheduled may result in work stoppage or delays. All payments must be made in full within three (3) days of invoice issuance unless otherwise agreed in writing. A 5% interest will be charged on late payments beyond the 30-day period.

4. Warranty Period

HDSS extends a warranty for all installation services, offering 12 months warranty for parts and 12 months for labor following the installation date.

5. Defective Equipment

In the event of defective equipment, the customer has the option to:

a. Wait for the equipment to be inspected and replaced under warranty, or

b. Purchase the replacement equipment immediately and pay for the labor to install it. Once the defective item is confirmed to be under warranty, HDSS will refund the customer for the cost of the equipment and labor.

If the customer has an active Maintenance Plan, loaner equipment will be provided at no charge while the defective device is being inspected and repaired.

All defective devices covered under warranty will be returned to the manufacturer for inspection and potential warranty replacement. This process may take up to one (1) month.

6. Maintenance Plans

HDSS offers optional maintenance plans for both residential and commercial installations, based on the number of devices installed. Maintenance plans provide the following benefits:

o Service Call (Trip Fee): Reduced from $150 to $55 for the first two (2) hours.

o Additional Hours: Each additional hour is discounted by 15%.

o Non-Warranty Parts: All non-warranty parts are discounted by 15%

o Loaner Equipment: Loaner equipment is provided at no charge while defective devices are being repaired or inspected.

The maintenance plan agreement is for one (1) year, and the customer can sign up at any time during the warranty period.

7. Customer Responsibilities Regarding Network Setup

The Customer is responsible for ensuring that their network setup is stable and properly configured to support the installed security systems. This includes maintaining a reliable internet connection and ensuring that any changes to network hardware or settings do not interfere with the functionality of the security equipment. HDSS is not liable for network-related issues that arise due to customer actions or third-party services.

8. Permit Fees

Permit and processing fees vary by location and are non-refundable. If a permit is required, HDSS will issue a separate invoice for these fees. Permits are not included in the initial quote. The customer is responsible for ensuring all necessary permits are obtained in a timely manner. Delays in permit processing may affect the installation timeline.

9. Certificate of Insurance (COI) Requirements

If a Certificate of Insurance (COI) is required by an HOA or Condo Association, the customer must provide at least one (1) business days’ notice for the certificate to be issued.

10. Customer-Provided Equipment

HDSS does not provide any warranty, whether express or implied, for parts or labor related to customer-provided equipment. It is the sole responsibility of the customer to ensure that all equipment is fully functional and suitable for installation prior to the scheduled service. HDSS will not provide training, education, or technical support for customer-provided equipment.

Upon completion of installation, the customer shall remain fully liable for payment, regardless of any issues arising from defective equipment, insufficient Wi-Fi coverage, missing components, incorrect equipment ordered, or any other deficiencies. The customer is responsible for addressing all technical or operational issues directly with the equipment manufacturer.

11. Missed Appointment

A non-refundable $50 missed appointment fee will be charged if the technician is unable to access the location or reach the customer at the scheduled appointment time.

12. Customer Presence Requirement

The customer must be present for an initial walk-through before installation and a final walk-through after completion for device training and education. Ongoing phone/email support is available for any questions after installation.

13. All Sales Final

All sales are final, and no refunds will be issued after the installation. If changes are requested after installation, additional reinstallation fees will apply. The scope of work is based on the agreed-upon plan reviewed prior to installation. Any modifications to this plan will result in additional charges.

14. Warranty Exclusions

This warranty does not cover the following circumstances:

a. Acts of God, fire, lightning strikes, customer negligence, willful damage, or out-of-warranty equipment.

b. Non-HDSS equipment, network issues, repositioning or relocation of devices, corrosion, or contamination.

c. Operator errors such as retraining, device lockouts, password resets, saving recordings to external devices, or issues with Wi-Fi routers/gateways, mobile apps, or computer software.

A flat-rate trip fee of $150.00 will apply for service calls determined to be due to operator error, with an additional hourly rate of $75.00 for visits exceeding two (2) hours.

15. Cancellation

Either party may terminate this Agreement with written notice at least 30 days prior to the desired termination date. If the Customer terminates before installation has commenced, a full refund will be issued. If the installation has already begun, the Customer will be liable for the cost of completed work, equipment installed, and a cancellation fee of 20% of the total contract value.

Special Order Items: Special order items cannot be returned. HDSS will leave the special-ordered item with the Customer, and any remaining balance will be refunded minus the cost of the special order.

Refund Process: Refunds will be provided by check within thirty (30) days. If the Customer prefers a refund to their credit card, the card will be refunded minus any transaction fees.

16. Credit Card Disputes

If the Customer disputes a valid charge, they will be responsible for all fees incurred by HDSS in fighting the credit card dispute, including legal and administrative fees.

17. Liability

HDSS shall not bear responsibility for work, repairs, or equipment replacement due to fires, electrical surges, storms, floods, accidents, misuse, or intentional damage. HDSS is not an insurer of the Customer’s property, and installation does not guarantee complete security or inviolability of the property or its contents. Under no circumstances shall HDSS be liable, whether in contract or otherwise, for any loss, and in particular, consequential loss or damage (including but not limited to loss of earnings or profits) arising from any malfunction or defect in the installed system.

18. Force Majeure

HDSS shall not be liable for delays caused by events beyond its control, including natural disasters, strikes, terrorism, or government regulations. HDSS reserves the right to reschedule or cancel the installation under such circumstances, providing reasonable notice to the Customer.

19. Ownership of Equipment

Ownership of all installed equipment transfers to the Customer upon full payment of all associated costs as outlined in this Agreement. Until full payment is received, HDSS retains ownership of the equipment and reserves the right to reclaim the equipment if payments are not made as agreed.

20. Data Privacy and Security

HDSS ensures all customer data, including footage from security cameras, is handled confidentially. HDSS will not disclose customer locations or take photographs in private areas. Common areas may be photographed for marketing purposes. HDSS will seek written permission before using any video footage from security cameras.

21. Project Delays

HDSS is not responsible for delays in project completion caused by factors beyond its control, including but not limited to delayed customer approvals, unavailable materials, permit processing delays, or other unforeseen circumstances. HDSS will communicate any anticipated delays to the Customer as soon as possible and work to reschedule the installation in a timely manner.

22. Scope of Work

The scope of work is based on the agreed-upon plan reviewed prior to installation. Any changes to this scope after the commencement of work will result in additional charges. The Customer agrees to approve any such changes in writing before HDSS proceeds with the additional work.

23. Dispute Resolution

In the event of a dispute, both parties agree to first attempt mediation. If mediation fails, the dispute will be submitted to binding arbitration under the rules of the American Arbitration Association. The governing law shall be the law of the state of Florida.

24. Photograph and Media Consent

The Customer grants HDSS permission to take and use photographs of the completed installation for marketing purposes. These photographs will only include common areas, and no private areas will be photographed. The Customer may request in writing to opt out. Written permission will be obtained before using any video footage from security cameras.

25. Parking

The customer is responsible for providing safe and adequate parking for HDSS vehicles during the installation or service period. Should HDSS technicians be required to pay for parking, the customer agrees to reimburse HDSS for all parking fees incurred. In the event that an HDSS vehicle is towed after parking in a location advised by the customer, the customer shall be responsible for all associated towing and retrieval fees.

26. Signatures and Final Agreement Confirmation

This Agreement is a legally binding contract between the parties and supersedes any prior agreements, representations, or understandings, whether oral or written. It is important that the Customer carefully reads and understands the terms and conditions outlined herein.