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  • Writer's pictureHDSS Support

AirFob App- Stuck on Validating

If your Airfob app is stuck on the validating screen, it's a sign that your device is currently unable to establish a connection with our servers. This issue can often be resolved by ensuring you have an active internet connection, either through cellular data or a Wi-Fi network. We understand how crucial access to our services is for you, and we're here to guide you through some simple steps to get back on track swiftly. Please follow the instructions below to resolve the connection issue and continue using the Airfob app without interruption.

Here are the step-by-step instructions to resolve the issue when the Airfob app is stuck on validating, indicating a lack of connection between the client's phone and the server:

  1. Check Your Connection:

  • Ensure that your phone has a stable internet connection. You can do this by checking if other apps or websites are working fine on your device.

  • Verify that you have an active data plan if using cellular data or a stable Wi-Fi connection if connected to Wi-Fi.

  1. Restart the App:

  • Close the Airfob app completely. On most devices, this can be done by swiping the app away from the recent applications menu.

  • Wait for a few seconds to ensure the app has fully closed and is not running in the background.

  1. Reopen the App:

  • Open the Airfob app again by tapping on its icon from your home screen or app drawer.

  1. Recheck the Connection:

  • Once the app is reopened, it will attempt to establish a new connection to the server. Observe if the app progresses past the validating screen.

  1. Additional Troubleshooting:

  • If the app is still stuck on validating, toggle your phone’s airplane mode on and off. This can help reset your network connections.

  • Try connecting to a different Wi-Fi network or switch between cellular data and Wi-Fi to see if the issue persists.

By following these steps, you should be able to resolve the connection issue with the Airfob app. If the problem continues, consider reaching out to HDSS support for further assistance.