Akuvox Access Control & SmartPlus App
Terms of Service for Akuvox Access Control & SmartPlus App
Effective Date: 01/01/2025
These Terms of Service (“Agreement”) outline the responsibilities, limitations, and conditions of using the Akuvox access control system and SmartPlus mobile application (“Services”) installed and supported by HDSS (“we”, “us”, or “our”). By using the Services, the property owner, manager, HOA board, or designated administrator (“Client”, “you”, or “User”) agrees to the following terms:
1. Scope of Service
HDSS provides the installation and initial configuration of Akuvox access control systems, which may include door stations, readers, monitors, and other hardware components. These systems connect to SmartPlus, a third-party cloud-based mobile platform owned and operated by Akuvox.
SmartPlus allows remote unlocking, video communication, event logging, and tenant-level management via mobile app or web portal.
HDSS is not the developer or maintainer of the SmartPlus platform. We are not responsible for software bugs, outages, or mobile app malfunctions.
2. Client Responsibilities
For multi-tenant, residential, or commercial deployments, the property manager, board, or system administrator is responsible for:
A. User Management
Adding and removing residents, tenants, or employees via the SmartPlus platform
Managing access rights for each unit, door, or shared area
Ensuring proper onboarding/offboarding of users in a timely manner
HDSS does not manage daily access assignments unless under a separate support agreement.
B. Smart Cloud Subscription Payments
Ensuring SmartPlus cloud services remain active and paid
Understanding that failure to pay for the cloud subscription may result in service interruptions (e.g., no remote unlock, no app notifications, no video calling)
Monitoring subscription renewal dates and processing payment directly or via HDSS if delegated
C. Network Reliability
Maintaining a reliable and consistent internet connection at all sites where Akuvox devices are installed
Ensuring any required firewall ports are open for cloud communication
Installing battery backup or UPS if necessary to avoid system drops during outages
HDSS is not responsible for SmartPlus cloud connection failures due to internet outages, misconfigured networks, or blocked ports.
3. App Usage and Support Limitations
The SmartPlus app is maintained and operated by Akuvox and/or their cloud service partners
HDSS is not liable for:
App crashes or login errors
Delayed push notifications
Cloud service interruptions or data sync failures
Incompatibility with user devices or OS versions
Users should refer to Akuvox support or app store documentation for SmartPlus issues. HDSS can assist in diagnosing connection or device-side issues as part of a support plan.
4. Password and Credential Security
Each user is responsible for safeguarding their SmartPlus credentials
HDSS does not store or manage app login credentials or tenant passwords
If a user loses access to their account, they must use the app’s built-in recovery tools or contact the designated property admin
5. System Handoff and Access Control
Once the system is installed, configured, and tested, HDSS performs a system handoff to the designated admin or board representative. At this point:
HDSS will no longer have access to the tenant management platform unless part of a service contract
Future changes to users, schedules, or app settings are the responsibility of the designated admin(s)
6. Maintenance and Optional Support Plans
Ongoing technical support, app troubleshooting, or system configuration changes outside of installation must be covered under a paid maintenance plan or per-service request. Without such a plan:
HDSS is not obligated to make tenant changes, app adjustments, or troubleshoot cloud issues
Emergency support or reconfiguration requests may be billed at an hourly rate
7. System Limitations and Liability
HDSS cannot guarantee uninterrupted access to the SmartPlus app or Akuvox cloud services. Service may be affected by:
Internet failures or power loss
Device firmware bugs
App store updates or deprecated OS versions
Expired cloud subscriptions
HDSS is not responsible for property access issues, missed calls, or access denial due to these events.
8. Late Payments and Account Restrictions
If HDSS is managing your cloud billing and invoices are unpaid beyond the due date, a 10% late fee may be assessed
Continued non-payment may result in support suspension and SmartPlus deactivation
9. Modifications to Terms
HDSS reserves the right to revise these terms at any time. Updated terms will be provided to the customer and posted online, where applicable. Continued use of the system constitutes acceptance of any changes.
10. Contact Information
For assistance, billing inquiries, or to request support, contact:
HDSS
10589 NW 53rd St
Sunrise, FL 33351
📞 (866) 951-0209
📧 support@hdssfl.com
🌐 www.hdssfl.com