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  • Writer's pictureHDSS Support

How to Create a User Code

An user code is a safe, smart way to give family members and trusted visitors access to your home when you're not there.

It's a four or six-digit code that unlocks your door and turns off the alarm. Here's a quick video on how to set up a user code in your app. You’ll find web dashboard instructions further down.

Why create user codes?

With user codes, a visitor doesn't need your help to let themselves in, and won't need access to your account. For security, you can restrict a user code to certain days and times, and delete it anytime. You can also get an alert whenever it’s used, so you know who’s coming and going.

Step by Step:

  1. Log in to the app.

  2. Tap the Menu icon in the top left.

  3. Scroll down and tap Users.

  4. Tap +.

  5. Enter the user’s first and last name, then tap Create.

  6. In Access Code, create a code for the user, or tap Generate Code to have make one for you.

  7. Tap the toggle switch for the devices (e.g. panel, locks) to enable/disable access for the user’s code.

  8. Tap Save. Allow a few minutes for the new user code to be active at the panel.

  9. To add the user's contact information, tap + Add Contact. You can enter their mobile number, email address or both.